David Lorenz

Operations & Program Leader

Service Excellence • Scalable Systems • Cross-Functional Execution

20+ years building customer-obsessed teams, designing data-informed operational systems, and leading cross-functional programs that deliver measurable outcomes in complex, high-growth environments.

Operational Impact

I design and implement systems that align people, process, and data to drive consistent customer experience and operational performance. My experience spans Fortune 500 enterprise environments and high-growth organizations — with a focus on rescuing underperforming operations, building scalable infrastructure, and translating frontline insight into strategic decisions that move the business forward.

Core Capabilities

  • Customer Operations & Service Excellence

  • Program & Initiative Leadership

  • Cross-Functional Execution & Stakeholder Alignment

  • Data-Informed Decision Making & KPI Ownership

  • Process Design & Scalable Systems

  • 0-to-1 Builds & Operational Turnarounds

  • Frontline Team Enablement & Talent Development

  • Multi-Site & Enterprise Operations

Career Snapshot

  • Launched a Google campus from the ground up — hired and onboarded 90 associates, managed a pre-opening crisis, and built inventory intelligence systems that reduced operational costs by 20%

  • Rescued a struggling campus operation, rebuilt systems and teams from scratch, and grew the program from 2 to 11 locations in 3 years while serving as primary client partner alongside the CEO

  • Selected by Starbucks corporate Strategy and McKinsey partners to stress-test major operational initiatives at the field level before company-wide rollout

  • Developed and led 12+ managers across a ~$36M enterprise portfolio spanning four Google campuses

  • Consistently trusted by Fortune 500 clients — Google, Amazon, Starbucks — to operate at the intersection of frontline execution and senior leadership strategy

Worked with & Featured in

Ventures

Founder of IGNITE — an advisory practice focused on operational clarity, strategic prioritization, and executive performance. Works with founders and leaders in health, wellness, and technology to surface blind spots, reset priorities, and rebuild execution discipline.

Contact

For professional opportunities or collaboration:

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